SHIPPING & DELIVERY POLICY

Last updated February 15, 2024

This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: https://gruv-x.com/gruv-x-llc-privacy-policy. Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

Shipping Fees:

We offer shipping at the following rates:

Shipping Method                    Shipping Fees

UPS           1-10 Days                Shown at Checkout

Fed-Ex      1-5 Days                   Shown at Checkout

USPS        1-14 Days                Shown at Checkout

DHL          1-8 Days                  Shown at Checkout

 

All times and dates given for delivery of the products are given in good faith but are estimates only.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.

DO YOU DELIVER INTERNATIONALLY?

We offer worldwide shipping. Free shipping is not valid on international orders.

For information about customs process: Email info@gruv-x.com

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery. For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: https://gruv-x.com/order-fulfillment-policy. 

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by: Online contact form: https://gruv-x.com/gruv-x-llc-privacy-policy

 

Return/Refund Policy

RETURNS AND EXCHANGES

We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

  • Your item must be unused and in the same condition that you received it.
  • The item must be in the original packaging.
  • Order information submitted within 30 days of purchase
  • Only regular priced items may be refunded, sale items will not be refunded.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@gruv-x.com and send your item to:

Attention:
Gruv-X/ Returns
2251 Ward Ave.  Suite B
Simi Valley, CA 93065

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

  • If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
  • If you have done all of this and you still have not received your refund yet, please contact us.

Shipping

  •  It must be sent to the proper return address as instructed by Customer Service along with (RA) Return Authorization Number
  • You will be responsible for paying for your own shipping costs for returning your item.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • We cannot guarantee that we will receive your returned item.  Tracking service and  information is your responsibly.